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What ISMP Canada Will and Will Not Do
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At ISMP Canada, we review error reports submitted by consumers and health professionals and look for ways to
prevent harmful errors. For example, we may approach a manufacturer to suggest that the label of a product be changed,
we may suggest safer ways for health professionals to handle medication, or we may remind consumers of things they can
do to avoid making mistakes with medication.
ISMP Canada will:
- review your report
- look for system problems that could cause errors to happen
- prepare recommendations that are designed to prevent mistakes with medication
- send recommendations about medication safety to health professionals and consumers
- provide consumer-focused information and tips about medication safety on the SafeMedicationUse.ca website
ISMP Canada will not:
- investigate a complaint on your behalf with an organization or health professional that is responsible for an error in care
- investigate the actions of individual practitioners
- report (for disciplinary purposes) the error to professional authorities responsible for regulating the practice of health professionals
- release or publish any information that could identify the reporter of an error, a patient, a health professional or an organization involved in an error
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