Resolving Concerns about the Safety of your Care
ISMP Canada encourages you to speak with a health professional if you have a concern about the safety of your care or if
you think an error in your care has occurred. A health professional can take steps to find out if you have been harmed
and can help you get treatment if necessary. Also, telling a health professional about mistakes in your care will allow
them to learn how and why the mistake happened and may prevent the same mistake from happening again. If your mistake
happened in hospital and you are not sure who to talk to, many healthcare organizations have "patient representatives"
or "patient advocates" who may be able to help with your concern.
Information on what to do to resolve a concern about the safety of your care is available on the website of the Canadian
Patient Safety Institute under "Patient Concern Resolution Process".