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Consumer Reporting and Learning System
"Your Privacy"
ISMP Canada is committed to protecting the privacy, confidentiality and security of all information submitted in
error reports. ISMP Canada will not release, publish or keep any information that could identify you or identify
a patient, a health professional or an organization involved in an error.
ISMP Canada has implemented a number of safeguards to protect information against loss or theft, as well as
unauthorized access, disclosure, copying, use or modification. The safeguards include physical measures
(for example, locking filing cabinets and restricting access to offices), administrative measures (for example,
limiting access to information on a "need-to-know" basis) and technical measures (for example, using passwords
and encryption). The processes and practices used to collect, analyze and communicate medication error reports
from consumers will be consistent with ISMP Canada's Privacy Policy, available at
https://www.ismp-canada.org/download/ISMPCanadaPrivacyPolicy.pdf
Please remember that ISMP Canada does not need to collect information that directly identifies a patient, or that
could be combined with other information to identify a patient. Your error report must not include any name, address,
telephone or fax number, email address, health care number or any other information that could identify an individual
patient. If you are reporting an error that happened to another person, please do not refer to a name or use "he/she",
"son/daughter", "husband/wife", "mother/father", or any other indirect reference that could identify the person who
experienced the error. Please try instead to talk about "the patient." Please do not include the name(s) of health
professionals or healthcare organizations in your report. We need information about the error, not about the people
involved in the error.
You will be invited to provide your contact information at the end of the reporting process. Providing contact
information is optional. By providing your contact information, you are consenting to be contacted by ISMP Canada
for follow-up. This would allow ISMP Canada to contact you if we need clarification or more information about the
error. After the error report is fully reviewed and analyzed, ISMP Canada will not keep information that could
identify individuals who agreed to be contacted.
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