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A component of the Canadian Medication Incident Reporting and Prevention System (CMIRPS).

Editorial Board for newsletters


Dorothy Tscheng , Director, Practitioner & Consumer Reporting & Learning

Dorothy Tscheng, RPh, BScPhm, CGP

Dorothy Tscheng, RPh, BScPhm, CGP, is a Certified Geriatric Pharmacist who graduated from the University of Toronto in 1993 and joined ISMP Canada in 2007. She has more than 25 years of pharmacy practice in pharmaceutical industry, acute care, community pharmacy, drug information, home care and medication safety. Dorothy is a published author of several articles and chapters in various pharmacy resources. Her management tenure includes oversight of the operations of a large drug information centre and responsibility for leading a team to achieve ISO 9001:2008 certification.

Dorothy currently oversees activities within the Individual Practitioner Reporting and Consumer Reporting programs, including analysis of medication errors, development of safety strategies, and dissemination of error learning through 2 ISMP Canada's publications-ISMP Canada Safety Bulletin for health care practitioners and Newsletter for consumers. She also precepts pharmacy students from the University of Toronto and the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences.

Editorial Board:

Sylvia Hyland

Sylvia Hyland, RPh, BScPhm, ACPR, MHSc (Bioethics) completed a baccalaureate pharmacy degree from the University of Toronto, and a clinical pharmacy residency at Women's College Hospital in Toronto. She earned her Master of Health Sciences in Bioethics through the Joint Centre for Bioethics, University of Toronto.

Sylvia's professional experience includes clinical and leadership positions in several hospitals in Ontario. In her work for ISMP Canada, she has assisted with analyses of adverse medication events and has participated in focused reviews of medication use systems in healthcare.

Sylvia has contributed to provincial and national safety initiatives. Examples include: Co-Chair of Canada's Expert Advisory Committee on the Vigilance of Health Products; member of the Ontario Expert Panel on Standards of Care for the Administration of Psychotropic Drugs to Children and Youth in Licensed Residential Settings; member of the National Advisory Council on Prescription Drug Misuse; and member of the Executive Council for the Canadian Centre on Substance use and Addiction (CCSA) national First Do No Harm strategy.

Julie Greenall

Julie Greenall, RPh, BScPhm, MHSc (Bioethics), ACPR, FISMPC

Julie is a pharmacist, with BScPhm (1981) and MHSc, Bioethics (2006) degrees, both from the University of Toronto. Julie joined ISMP Canada in 2004 to complete the first Canadian Fellowship in Safe Medication Management and became a staff member in 2005. In her current position as Senior Director of Projects and Consultations, she is responsible for coordinating, supervising and conducting a variety of projects and consults (e.g., development of medication safety self assessment (MSSA) programs, critical incident analyses, proactive risk assessments, medication system safety reviews).

Melissa Sheldrick

Melissa Sheldrick, B.A. Soc, M Sc in Education

Melissa joined ISMPC as a Patient and Family Advisor, this year. She has over 15 years experience working with families, teaching children and colleagues. Melissa has made meaningful change in Ontario, across the country and in other parts of the world through her advocacy for increased patient safety in medication safety. She speaks publicly about the loss of her son through medication error to patients, professionals and faculty students. Melissa's role at ISMPC is to be the voice of both the patient and consumer and to advise on different projects, using that unique perspective.

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