This website does not provide medical advice. If you require medical advice, contact your healthcare provider or, if you
think you may have a medical emergency, call 911.
Before submitting your report, it is important that you read, understand and accept the following:
1. The Institute for Safe Medication Practices Canada (ISMP Canada) cannot investigate complaints about
individual cases with the healthcare organization or professional that provided your care. Information on what
to do to resolve a concern about the safety of your care is available on the website of the Canadian Patient
Safety Institute under "Patient Concern Resolution Process".
2. ISMP Canada does not need to collect information that identifies a patient
or that could be combined with other information to identify a patient. We
cannot accept a report that includes a name, address, telephone number, fax,
email address, health care number, or any other information that could
identify an individual patient. If you are reporting an incident that
happened to someone else, please do not use terms that might identify an
individual or your
relationship with an individual (for example "he/she", "son/daughter", "husband/wife", "mother/father").
3. Please do not include the name(s) of health professionals or healthcare
organizations in your report.
4. You will be invited to provide your contact information at the end of
the reporting process, for follow-up purposes. Providing contact information
is optional. By providing your contact information, you are consenting to be
contacted by ISMP Canada. After the incident report is fully reviewed and
analyzed, ISMP Canada will not keep information that could identify
individuals who agreed to be contacted.
5. By submitting your report, you are giving ISMP Canada your permission to use the information you provide in
order to learn about safe medication use. ISMP Canada will be free to reproduce, use, and distribute such
information to others for the purpose of recommending safe medication practices and alerting others to prevent
harmful incidents, but ISMP Canada will protect your privacy. For details on how we will protect your privacy, click here.